Frequently Asked Questions
Everything you need to know about your favorite spooky companions.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for Deddy Bears?
We offer a 30-day return policy for items in their original packaging. Please ensure the 'coffin' boxes or body bags are unopened to qualify for a full refund.
Are Deddy Bears suitable for all ages?
While our plushies are soft and cuddly, they are designed as collectables. We recommend them for ages 3 and up due to small parts like plastic eyes and accessories.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number to follow your bear's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Zip Pay for your convenience.
Do you offer international shipping outside of Australia?
Currently, we focus on serving our Australian fans, but please contact our support team for special international shipping quotes.